The March massive outage affected multiple other Microsoft services at the time besides Exchange Online, including Microsoft Teams, Forms, Xbox Live, Intune,, Office Web, SharePoint Online, OneDrive for Business, Yammer, and more. Last month, a Microsoft 365 outage prevented Exchange Online users from sending and receiving emails, with messages being stuck in transit and not reaching the recipients' inboxes.Įxchange Online was also knocked down by a widespread authentication outage in March, preventing users from logging into their accounts due to an Azure Active Directory (Azure AD) configuration issue. Microsoft fixed another issue today caused by a recently deployed spam rule that prevented users from forwarding email messages using Exchange Online.Įarlier this month, another Office 365 issue resulted in legitimate emails sent from multiple domains (including Google and LinkedIn) getting tagged as malicious and quarantined.
We'll be providing updates under EX258373 in the admin center. We're investigating an issue in which email is being sent to the junk folder.
The Microsoft 365 Service health status page is currently directing customers to the Microsoft 365 Status Twitter account for more details regarding this ongoing incident. The company added that more information will be shared within 30 minutes under EX258373 in the Microsoft 365 admin center. "We're investigating a potential issue and checking for impact to your organization," Microsoft added in the admin center. "We're investigating an issue in which email is being sent to the junk folder," Microsoft shared on the company's Microsoft 365 Status Twitter account. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.Microsoft is investigating an Office 365 issue causing Outlook and Exchange Online emails to skip recipients' inboxes and being sent their junk folders instead. Linda - * Beware of scammers posting fake support numbers here. We truly appreciate your understanding and cooperation.
Support to seek further assistance. Engineers have more professional knowledge to help you investigate it.
If the problem persists, to better help you, we strongly recommend you contact our in-app support via Outlook for Mac > Help > Contact Meanwhile, you can also re-check the Show all account folders option to see how it goes.
Given the above situation, please try to re-add a shared mailbox via the method (“ You have full access permissions to a shared mailbox” part) in the link below to try again: Sure if we can see the received emails in all accounts inbox by this way. I can’t add the shared mailbox with my own credentials for some reason, so I am not Lab machine, I connected my shared mailbox with Delegate mothed, and I found all accounts inbox in Outlook for Mac indeed cannot see the received email from shared mailbox. I think this is why we can’t see received email from shared mailbox in “All Accounts”. Therefore, Outlook doesn’t treat a shared mailbox as a real mailbox. Generally, a shared mailbox doesn’t require an Office 365 license.